Privacy policy

Privacy Policy
Last updated: 11 September 2026
Ex Store Hartlepool operates the online store at bulksweetsuk.com.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, purchase products, create or use an account, contact us, subscribe to marketing communications or otherwise interact with our services.
Our online store is powered by Shopify, which provides the ecommerce platform we use to operate our website and sell our products.
1. Who We Are
For the purposes of applicable UK data protection law, Ex Store Hartlepool is the data controller responsible for the personal information described in this Privacy Policy.
Our contact details are:
Ex Store Hartlepool
26 Dent Street
Hartlepool
England
TS26 8AY
United Kingdom
Email: info@bulksweetsuk.com
Telephone: +44 7882 846029
Website: bulksweetsuk.com
2. Personal Information We Collect
Depending on how you interact with our website and services, we may collect personal information including:
Your name
Billing and delivery addresses
Email address
Telephone number
Order and transaction information
Customer account information and preferences
Communications and enquiries you send to us
Information about products you view, add to your basket or purchase
Device, browser and technical information
IP address and similar identifiers
Information about how you navigate and interact with our website
Marketing preferences
Information required to prevent fraud or protect our website and customers
Payment information is processed securely through the payment services made available through our website.
We do not need to directly store complete payment-card details in order to process normal online purchases.
3. How We Collect Personal Information
We may collect personal information:
Directly from you when you place an order, create an account, subscribe to communications, contact us or otherwise provide information
Automatically when you visit or use our website, including through cookies and similar technologies
From Shopify and other service providers that help us operate our online store
From payment providers
From delivery and logistics providers
From suppliers and fulfilment partners involved in completing orders
From analytics, marketing and advertising providers where permitted by law
From fraud-prevention and security providers
From other organisations where permitted or required by law
4. How We Use Your Personal Information
We may use personal information to:
Process and fulfil orders
Process payments and refunds
Arrange delivery
Communicate with you about purchases
Provide customer service
Manage customer accounts
Handle cancellations, returns, complaints and enquiries
Prevent and investigate fraud, misuse and security threats
Operate, maintain and improve our website
Understand how customers use our website and services
Maintain appropriate business and transaction records
Meet legal, accounting and regulatory obligations
Establish, exercise or defend legal claims
Send marketing communications where permitted
Measure the effectiveness of advertising and marketing
Provide personalised advertising or recommendations where permitted and appropriate
We only process personal information where we have an appropriate lawful basis.
Depending on the circumstances, this may include processing necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate interests, or processing based on your consent.
5. Orders and Fulfilment
When you place an order, we use the information you provide to process payment, arrange fulfilment and delivery, communicate with you and provide customer support.
Some products may be fulfilled from different locations or with the assistance of suppliers or fulfilment partners.
Where necessary to complete an order, relevant customer information such as your name, delivery address, contact details and order information may be provided to organisations involved in fulfilling or delivering your purchase.
We only share information that is reasonably necessary for these purposes.
6. Marketing Communications
Where permitted by law, we may send you information about products, promotions, offers or other news relating to Ex Store Hartlepool.
You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication.
You can also contact us at info@bulksweetsuk.com.
Opting out of marketing does not prevent us from sending necessary service communications concerning orders, payments, deliveries, customer accounts, security or customer-service matters.
7. Cookies and Similar Technologies
Our website and the services used to operate it may use cookies and similar technologies.
These technologies may be used to:
Provide essential website functionality
Maintain shopping baskets and customer sessions
Remember preferences
Improve website security
Prevent fraud
Understand website usage and performance
Measure advertising and marketing effectiveness
Provide personalised advertising where permitted
Where required by applicable law, non-essential cookies and similar technologies will be used in accordance with the choices available through our website's cookie or privacy controls.
8. How We Share Personal Information
We may share personal information with third parties where reasonably necessary to operate our business, fulfil orders or provide our services.
These organisations may include:
Shopify
Payment processors
Banks and payment-service providers
Delivery and logistics providers
Suppliers and fulfilment partners involved in completing orders
IT, hosting and technology providers
Customer-service providers
Analytics providers
Marketing and advertising providers where permitted
Fraud-prevention and security providers
Professional advisers such as accountants or legal advisers
Government authorities, regulators, courts or law-enforcement organisations where required or permitted by law
We may also disclose information where reasonably necessary to prevent fraud, protect our customers, protect our legal rights, comply with legal obligations or respond to lawful requests.
We do not sell customer personal information in the ordinary meaning of selling personal information for money.
9. Shopify
Our online store is powered by Shopify.
Shopify processes information about customers and their interactions with Shopify-powered stores in order to provide and secure its ecommerce platform and associated services.
Information submitted through our website may therefore be processed by Shopify and its service providers, including in countries outside the United Kingdom.
Shopify provides information about how it processes consumer personal information in its own privacy documentation.
10. Third-Party Services and Websites
Our website may contain links to websites or use services operated by third parties.
Third-party organisations are responsible for their own privacy and data-protection practices.
Where you interact directly with a third-party website or service, we recommend reviewing that organisation's privacy information.
The inclusion of a third-party link or service on our website does not necessarily mean that we control or endorse that organisation's privacy practices.
11. Children's Privacy
Our website and services are not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be unlawful.
If you believe that a child has provided personal information to us inappropriately, please contact us at info@bulksweetsuk.com so that we can investigate and take appropriate action.
12. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse or loss.
However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their account credentials secure and should not share passwords or other account-access information with other people.
13. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information where necessary to:
Provide our services
Fulfil and maintain records of transactions
Meet accounting, tax or other legal requirements
Handle complaints, disputes or customer-service matters
Prevent fraud
Establish, exercise or defend legal claims
Retention periods may therefore vary depending on the information concerned and why we hold it.
14. Your Data Protection Rights
Depending on the circumstances and applicable UK data protection law, you may have rights concerning your personal information.
These can include the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete personal information
Request deletion of personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain processing
Request transfer of certain personal information where the right to data portability applies
Withdraw consent where processing is based on your consent
Object to certain direct marketing
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before responding to certain requests.
To exercise your data-protection rights, contact:
info@bulksweetsuk.com
15. International Transfers
Some organisations that provide services to us, including Shopify and other technology providers, may process personal information outside the United Kingdom.
Where personal information is transferred internationally, appropriate protections or safeguards will be used where required by applicable UK data protection law.
16. Complaints
If you have concerns about how we collect or use your personal information, please contact us first so that we can investigate.
Email: info@bulksweetsuk.com
Telephone: +44 7882 846029
If you are in the United Kingdom, you also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology or legal and regulatory requirements.
When we make changes, we will update the “Last updated” date at the beginning of this Privacy Policy.
18. Contact Us
For questions about this Privacy Policy, our privacy practices or personal information we hold about you, please contact:
Ex Store Hartlepool
26 Dent Street
Hartlepool
England
TS26 8AY
United Kingdom
Email: info@bulksweetsuk.com
Telephone: +44 7882 846029
Website: bulksweetsuk.com
For the purposes of applicable UK data protection law, Ex Store Hartlepool is the data controller responsible for the personal information described in this Privacy Policy.