Terms of service
Terms of Service
Last updated: 11 September 2026
These Terms of Service apply to purchases made from Ex Store Hartlepool through bulksweetsuk.com.
By placing an order with us, you agree to these Terms of Service. Please read them before completing your purchase.
1. About Us
Ex Store Hartlepool is an independent online retailer based in Hartlepool, United Kingdom.
Trading name: Ex Store Hartlepool
Website: bulksweetsuk.com
Email: info@bulksweetsuk.com
Telephone: 07882 846029
Postal address: 26 Dent Street, Hartlepool, TS26 8AY, United Kingdom
We sell a broad range of consumer products, including food and drink, household products, personal care products, gifts, toys, electronics, accessories and other general merchandise.
2. Using Our Website
You may use our website for lawful purposes and to browse or purchase products offered for sale.
You must not misuse our website, attempt to interfere with its operation, introduce malicious software, attempt unauthorised access to our systems, or use the website for fraudulent or unlawful purposes.
We may restrict access to the website where reasonably necessary for security, maintenance, legal or operational reasons.
3. Product Information
We take reasonable care to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.
Product packaging, colours, designs and other details may occasionally change without notice where manufacturers or suppliers update their products. Images may therefore be illustrative where minor packaging or presentation changes have occurred.
For food, cosmetic, health-related or other products where ingredients, allergens, warnings or instructions are important, customers should always check the information supplied on the physical product before use or consumption.
If information on the physical product differs materially from information displayed on our website, please contact us before using or consuming the product.
Nothing in these terms affects your statutory rights where goods are faulty, incorrectly described or otherwise do not conform to the contract.
4. Availability
Products are offered subject to availability.
We make reasonable efforts to keep stock information accurate. Occasionally an item may become unavailable after an order has been placed.
If we cannot supply an ordered product, we will contact you and refund any amount paid for the unavailable item where appropriate.
We will not substitute a materially different product without your agreement.
5. Prices and Payment
All prices are displayed in pounds sterling (GBP) unless otherwise stated.
The price displayed for a product when you place your order is the price you will be charged for that product, subject to the correction of an obvious pricing error before the order is accepted.
Any applicable delivery charges will be clearly displayed before you complete your purchase.
Ex Store Hartlepool is not currently registered for VAT. We therefore do not separately charge VAT to customers or issue VAT invoices.
Payment must be made using one of the payment methods offered at checkout.
You will be given an opportunity to review your order and correct errors before completing your purchase.
6. Orders and Contract Formation
Submitting an order constitutes an offer to purchase the products in your basket.
After placing an order, you will receive an electronic confirmation acknowledging receipt of your order.
A binding contract is formed when we accept your order for fulfilment.
We reserve the right to decline or cancel an order before fulfilment where there is a legitimate reason, including suspected fraud, an obvious pricing error, inability to supply the goods, restrictions on delivery, or another legal or regulatory reason.
If we cancel an order after payment has been taken, we will refund the affected amount.
7. Delivery
We deliver to the locations shown as available during checkout.
Available delivery methods, estimated delivery times and delivery charges are displayed on our website or during checkout before you complete your purchase.
Some products may be dispatched separately or from different fulfilment locations. Where this applies, your order may arrive in more than one parcel.
Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly state otherwise. We will fulfil orders within the timescales required by applicable UK consumer law.
If there is a significant delay or we are unable to fulfil your order, we will contact you where reasonably possible.
Customers are responsible for providing a complete and accurate delivery address when ordering.
Further information is available in our Shipping Policy.
8. Your Right to Cancel
If you are purchasing as a consumer, you will normally have the right to cancel an online order within 14 days after receiving the goods, without giving a reason, subject to exceptions provided by law.
To exercise your right to cancel, contact:
Email: info@bulksweetsuk.com
Telephone: 07882 846029
You should clearly tell us that you wish to cancel the contract.
Where the cancellation right applies, goods should normally be returned within 14 days after notifying us of your cancellation.
Certain goods may be excluded from the statutory cancellation right. These can include, where applicable, goods that deteriorate or expire rapidly, sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, personalised or made-to-order goods, and other categories excluded under applicable law.
Further information about cancellations, returns and refunds is contained in our Refund Policy.
9. Returns and Refunds
Your rights regarding returns and refunds depend on the circumstances, including whether you have changed your mind or whether an item is faulty, damaged, incorrectly supplied or not as described.
Nothing in these Terms of Service or our Refund Policy limits your statutory rights under UK consumer law.
If there is a problem with an order, contact us at info@bulksweetsuk.com with your order details and information about the problem.
Refunds that are due will normally be made to the original payment method.
Please see our Refund Policy for further information.
10. Damaged, Faulty or Incorrect Goods
Please contact us as soon as reasonably possible if goods arrive damaged, faulty, incorrectly supplied or materially different from their description.
We may ask for reasonable information or photographs to help us understand and resolve the problem.
Your legal rights concerning faulty or misdescribed goods are not affected by these terms.
11. Age-Restricted Products
Certain products may only legally be purchased by customers who meet a minimum age requirement.
Where an age restriction applies, you must meet the relevant legal age requirement to purchase that product.
We may use age-verification procedures and may refuse or cancel an order where we cannot reasonably verify eligibility to purchase an age-restricted product.
12. Promotions and Discount Codes
Promotions, discount codes and special offers may be subject to additional conditions displayed with the relevant promotion.
Unless otherwise stated, promotions cannot be exchanged for cash and may be withdrawn or amended where reasonably necessary, provided this does not affect orders that have already been accepted.
Any significant restrictions or conditions will be made clear to customers.
13. Business Purchases and Resale
Our products may be purchased by individual consumers and, where appropriate, businesses.
Some products are available in multipacks, cases or bulk quantities.
Unless a particular product or brand is expressly subject to a restriction, purchasing goods from us does not require them to be solely for personal or household consumption.
Customers purchasing goods for commercial purposes are responsible for ensuring that their subsequent use or resale of those products complies with applicable laws, regulations, product requirements and relevant third-party rights.
14. Intellectual Property
The Ex Store Hartlepool name, website design and original content produced by us are protected by applicable intellectual property laws.
Product names, trademarks, logos and other intellectual property belonging to manufacturers or other third parties remain the property of their respective owners.
The sale of a third-party branded product by Ex Store Hartlepool does not imply that we are the manufacturer, owner of the brand, or an official partner of that brand unless we expressly state otherwise.
15. Liability
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.
In particular, nothing in these terms excludes or restricts your statutory rights relating to faulty goods, goods that are not as described, or other rights that cannot legally be excluded.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside our reasonable control, except where the law provides otherwise.
Different rules may apply where goods are purchased wholly or mainly for business purposes.
16. Privacy
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how it is used and the rights available to you.
17. Changes to These Terms
We may update these Terms of Service from time to time, for example to reflect changes to our business, website, services or applicable law.
The terms applicable to your purchase will normally be those in force when your order is placed.
The latest version will be published on this website with its most recent update date.
18. Governing Law
These Terms of Service are governed by the applicable laws of the United Kingdom.
If you are a consumer, you retain any mandatory legal protections that apply to you based on where you live within the United Kingdom.
Nothing in these terms prevents either party from exercising rights available under applicable law.
19. Contact Us
Questions about these Terms of Service, our website or an order can be sent to:
Ex Store Hartlepool
26 Dent Street
Hartlepool
TS26 8AY
United Kingdom
Telephone: 07882 846029
Email: info@bulksweetsuk.com
Website: bulksweetsuk.com
