Shipping policy
Ex Store Hartlepool – Shipping Policy
Last updated: 11 September 2026
This Shipping Policy explains how orders placed through Ex Store Hartlepool at bulksweetsuk.com are processed and delivered.
Order Processing
Most orders are normally processed for dispatch within 1–2 business days.
Some products may be fulfilled from different locations or by one of our fulfilment partners. Processing and delivery times can therefore vary depending on the products ordered.
Where specific processing or delivery information is provided on a product page or during checkout, that information should be considered alongside this Shipping Policy.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Processing time is separate from the estimated transit time for the selected delivery service.
During particularly busy periods or circumstances outside our reasonable control, processing may occasionally take longer. Where reasonably possible, we will keep customers informed if a significant delay affects an order.
UK Delivery
Available delivery methods, charges and estimated delivery information are displayed during checkout based on the products in your order and your delivery address.
Our usual delivery options may include:
Standard Delivery: estimated 3–5 business days after dispatch.
Express Delivery: estimated 1–2 business days after dispatch, where available for the products ordered.
Free UK Delivery: available on qualifying orders over £50, where applicable.
The delivery options actually available for your particular order will be displayed during checkout.
Delivery estimates are estimates and are not guaranteed delivery dates unless we expressly state otherwise.
Orders Containing Multiple Products
Products within the same order may occasionally be dispatched separately, particularly where products are fulfilled from different locations.
This means you may receive more than one parcel for a single order, and parcels may arrive at different times.
Where tracking is available, separate tracking information may be provided for individual parcels.
You will not be charged additional delivery fees after completing your order simply because we choose to fulfil an order using multiple parcels.
International and EU Delivery
International delivery availability depends on the destination and the products being ordered.
Where international delivery is available, applicable delivery services, charges and estimated delivery information will be displayed during checkout.
International orders may be subject to customs procedures, import requirements, taxes or duties depending on the destination and how the order is processed.
Where applicable taxes or duties have not been collected during checkout, customers may be responsible for charges imposed by customs authorities or carriers in the destination country.
Order Tracking
Where tracking is available for your delivery service, tracking information will normally be provided after the relevant parcel has been dispatched.
Tracking information may take some time to become active after the carrier receives the parcel.
If an order is dispatched in multiple parcels, you may receive more than one tracking number.
Delivery Delays
Occasionally deliveries may be delayed because of carrier disruption, severe weather, customs processing, public holidays, unusually high demand or other circumstances outside our reasonable control.
If your order is significantly delayed, please contact us at info@bulksweetsuk.com and we will investigate where possible.
Nothing in this section affects your rights under applicable UK consumer law.
Lost Orders
If you believe your order has been lost in transit, please contact us at info@bulksweetsuk.com with your order number.
We will investigate with the relevant delivery provider or fulfilment partner and take appropriate action in accordance with your consumer rights.
Incorrect or Incomplete Delivery Addresses
Customers are responsible for providing an accurate and complete delivery address when placing an order.
If you notice an error in your delivery address after ordering, please contact us as soon as possible at info@bulksweetsuk.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Where an order cannot be delivered because an incorrect or incomplete address was supplied, additional delivery costs may apply if the parcel needs to be sent again, where permitted by law.
Undeliverable or Returned Parcels
If a parcel is returned because delivery could not be completed, we will review the circumstances and contact you where necessary.
Any refund, redelivery charge or permitted deduction for delivery costs will be handled in accordance with our Returns & Refund Policy and applicable consumer law.
Damaged Deliveries
If your parcel or goods arrive damaged, please contact us as soon as reasonably possible at info@bulksweetsuk.com, providing your order number and details of the damage.
We may ask for photographs or other reasonable information to help us investigate and resolve the problem.
Your statutory rights regarding damaged, faulty or incorrectly supplied goods are not affected.
Contact Us
For questions about delivery or an existing order, contact:
Ex Store Hartlepool
26 Dent Street
Hartlepool
England
TS26 8AY
United Kingdom
Email: info@bulksweetsuk.com
Telephone: 07882 846029
Website: bulksweetsuk.com
